Universal Group Virtual Assistance

Administrative Support:

• Effectively managed schedules, emails, and calendars for real estate agents and executives.
• Prepared, edited, and maintained contracts, property listings, and essential documents.
• Ensured accurate and up-to-date record-keeping in the company's CRM system.

Client Interaction:

• Handled client inquiries with professionalism and efficiency.
• Scheduled property showings, meetings, and follow-ups.
• Delivered timely updates and reports to clients regarding property transactions.

Marketing Assistance:

• Created and optimized property listings across multiple platforms, enhancing visibility and reach.
• Designed marketing materials, including brochures and social media content, to promote properties effectively.
• Supported the company’s social media strategy by posting engaging and informative updates.

Research and Analysis:

• Conducted thorough market research to provide insights on property trends and pricing.
• Delivered actionable recommendations based on data analysis to support decision-making.

Transaction Coordination:

• Coordinated all aspects of property transactions, ensuring smooth processes and timely completions.
• Monitored deadlines and communicated with stakeholders, including clients, lenders, and agents.

Data and Reporting:

• Compiled and generated detailed reports on property performance and market trends.
• Maintained a well-organized digital filing system for seamless data access and retrieval.

Skills and Tools Used:

• Tools: MLS platforms, CRM software, Microsoft Office Suite, Google Workspace, Canva.
• Skills: Time management, client communication, marketing design, transaction coordination, and market research.

Impact:

• Streamlined daily operations, resulting in improved efficiency and client satisfaction.
• Increased property visibility through effective marketing strategies, contributing to higher lead generation.
• Supported the successful closure of multiple real estate transactions by ensuring seamless coordination and communication.

Conclusion:

This experience at Universal Group showcased my ability to manage diverse responsibilities and deliver results in a fast-paced real estate environment. My contributions helped Universal Group achieve its operational and client service goals while maintaining a high standard of professionalism.